Curse

Daenara · Sep 16, 2008, 10:57 AM // 10:57

Quote:

Originally Posted by Velvet Wing

/

I do however feel that if Anet at least made a post (stickied by mods) that they are aware of the issue and sorting it out as soon as possible (don't even need a date), a lot of whining by both members and mods could have been averted

but then again, that's just my 2 cents ^_^

Most people don't read stickied posts.

And thanks for the info, I will look forward to next month I guess.

PlasticBlue · Sep 16, 2008, 11:27 AM // 11:27

A-Net acted like they should have.
Don't forget that there is something as "weekend" and there are often other problems that are more important (I remember something about lag on one of the European servers?)
They don't HAVE to help you out and they don't HAVE to fix everything, they could have just said: bad luck guys, you're not getting any points this month, no screen = it never happened, ...

Come on Guru, where is the love?!?!?1

rexalex · Sep 16, 2008, 12:04 PM // 12:04

i got my 21 keys without trouble... nothing serious rewards from chest btw

kratimas · Sep 16, 2008, 02:30 PM // 14:30

Quote:

Originally Posted by Miss Drops Az

I would suggest that maybe on day 1 or 2 when it became apparent, that a post was made along the following lines:

We have been made aware of a problem with the Xunlai Agent Points. we are currently looking into it and will make a general update post when we have further information.

This a) makes the customers aware that anet knows of the issue and are looking into it and b) others that havent checked to be aware of a possible issue instead of shouting from the rooftops.

Just my opinion

/Disagree

If you had no problem then you don't really care either way.

If you had a problem then you should have contacted support about the issue you were having.

And then Oh my goodness, guess what, they now know about the problem.

The real problem is that all these whiney kids these days need everything right now! They think that everything is "owed" to them and they should never have to wait for anything no matter what.

It is truly sad what this world and society is turning into.

tre_peter · Sep 16, 2008, 03:51 PM // 15:51

It's seems a lot of people (me included) are wondering if their account needs to be registered in-game with Tolkano in order to receive points (before the update that distributes them).

Is there any official info on this?

EDIT: Oh, and thanks Regina for the update!

The First Silvari · Sep 16, 2008, 04:19 PM // 16:19

Quote:

Originally Posted by kratimas

/Disagree

If you had no problem then you don't really care either way.

If you had a problem then you should have contacted support about the issue you were having.

And then Oh my goodness, guess what, they now know about the problem.

The real problem is that all these whiney kids these days need everything right now! They think that everything is "owed" to them and they should never have to wait for anything no matter what.

It is truly sad what this world and society is turning into.

I dont think you understand the problem here.

People read the posts and the in game instructions but still had problems. They wanted to know why they did not get what they were told they should get. The problem was never about people waiting or having patience. There is a game bug and no amount of waiting would have solved the problem without Anet correcting the problem. If the problem was identified and addressed by Anet right away you would not have 75% of the people posting here on guru about this topic.

And by the way, we all did pay money to play this game some more than others and Anet wants to keep us happy as we are an asset to them.

Vilaptca · Sep 16, 2008, 05:03 PM // 17:03

Quote:

Originally Posted by The First Silvari

I dont think you understand the problem here.

People read the posts and the in game instructions but still had problems. They wanted to know why they did not get what they were told they should get. The problem was never about people waiting or having patience. There is a game bug and no amount of waiting would have solved the problem without Anet correcting the problem. If the problem was identified and addressed by Anet right away you would not have 75% of the people posting here on guru about this topic.

And by the way, we all did pay money to play this game some more than others and Anet wants to keep us happy as we are an asset to them.

We didn't actually know it was a bug or a problem until people actually started contacting support.

These posts pop-up EVERY month. Every single month, without fail. Impatient people who can't wait even 10 minutes for their reward points.

The problem is that nobody contacts support. They immediately come here and whine and moan about how they don't have their points yet, but Bobby does. Do you really think ANet knew there was a bug with the points if within the first hour of the update every whiney baby came out to complain about not having their points? Its not really the kind of bug that someone can immediately point out, because every update that adds tournament reward points this kind of thing happens, but with most updates people get their points.

Ever heard that story of the boy who cried wolf? The community has shouted "i haz no points!!1!" too many times. Now this time they really didn't have points and look what happened.

Taurucis · Sep 16, 2008, 05:30 PM // 17:30

Quote:

Originally Posted by Vilaptca

Snippety

Yeah, there is a problem with all the impatient people who didn't read the thing that says "Wait 15 minutes before mobbing the Xunlai for your loot" complaining on these boards.

However, there are some people with legit problems (such as myself, and the others hit by this glitch) when it comes to the Xunlai House. Since everyone assumes that we're all "WHERES MY POINTZZZZZZZZZZ" our questions usually don't get answered...

But thanks for clearing this up Regina. A few nights ago I dreamed that I had 105 Reward Points (My dreams are always this crazy, don't worry) so now all I can do is hope that it comes true...

Regina Buenaobra · Sep 16, 2008, 10:49 PM // 22:49

Quote:

Originally Posted by Gift3d

What i want to know is what kind of problem that's being addressed for people who did not receive their points?

I didn't register my account in-game at Tolkano [Tournament] and that prevented me from getting my points. Will people who didn't receive their points because of this get them in October's update also?

It sounds like you're experiencing the same issue that affected the other players. If this is the case, then yes you should be getting your August prediction points in October.

BBBD · Sep 16, 2008, 11:00 PM // 23:00

2 of my accounts. have not recived any :\ do i need to send the account info to you guys or???

tyrant rex · Sep 16, 2008, 11:12 PM // 23:12

Quote:

Originally Posted by BBBD

2 of my accounts. have not recived any :\ do i need to send the account info to you guys or???

no please forward your account info to me along with credit card info too...................

BBBD · Sep 17, 2008, 12:00 AM // 00:00

Quote:

Originally Posted by tyrant rex

no please forward your account info to me along with credit card info too...................

harr dee harr harr. i ment the ticket thing... tellin them the account name not pass etc...

AKB48 · Sep 17, 2008, 12:18 AM // 00:18

Quote:

Originally Posted by Lyynyyrd

I don't expect them to work 24/7, I don't expect them to fix issues quickly, but I do expect them to report the issues to the effected public quickly. Considering it took them 6 days to simply make a note about it, that's bad.

You got a point there =X

| Sinister | · Sep 17, 2008, 01:33 AM // 01:33

Sweet, finally their coming :P

Apollo Smile · Sep 17, 2008, 03:40 AM // 03:40

Quote:

Originally Posted by Lyynyyrd

Almost a week is a very late response for a business to handle matters of public relations.

I sent a support ticket the day after the points were given out and was given a response a couple days after. Go troll somewhere else.

tre_peter · Sep 17, 2008, 09:48 AM // 09:48

Quote:

Originally Posted by Regina Buenaobra

It sounds like you're experiencing the same issue that affected the other players. If this is the case, then yes you should be getting your August prediction points in October.

Woo, double points! I've never received any points before. I can't wait to see how many points I get, then see how much the Z-keys sell for. I need gold bad lol. Thanks again Regina for clearing things up.

Syrax · Sep 19, 2008, 07:05 AM // 07:05

I see the Xunlai Tournament House hasn't been updated to the September predictions yet. When will it be? When I log on now, I still see the August Predictions there.

bebe · Sep 20, 2008, 01:23 AM // 01:23

^ Wondering the same thing.

I wanna predict!

Lycan Nibbler · Sep 20, 2008, 11:39 AM // 11:39

Quote:

Originally Posted by Vilaptca

The problem is that nobody contacts support.

Im sorry, but thats just a lie. What maybe you should say is that when people contact support, they are sent a form reply that often does not even relate to the original issue/question.

as an example, I had an issue with April points on two accounts. I sent in support tickets on both accounts. I had to chase them up to get a reply after two weeks (having teh standard "we have passed it on to xxxx" reply) and then it not being dealt with until a week after the deadline to claim the points.

So don't ever come out with such statements as "nobody contacts support"

nidy · Sep 21, 2008, 01:25 AM // 01:25

Quote:

Originally Posted by Miss Temptress

^ Wondering the same thing.

I wanna predict!

I didn't get my points and I was able to make my September predictions today.